The Ultimate Appointment Confirmation Text

Short + Sweet + Clear = Collaboration

Set Your Clients Up for Compliance — Via Text

If your clients don’t check emails as often as texts (or at all), sending a text appointment confirmation is a great way to communicate in their preferred format that both parties can refer back to.

It ensures they see the most important details while reinforcing or summarizing the content of your email with a quick, easy-to-read snippet.

A well-crafted text sets clear expectations, highlights key appointment details like drop-off and pick-up times, and offers an easy way to reschedule — all without adding to your admin workload.

This approach helps prevent no-shows and delays, keeps your schedule running smoothly, and makes sure clients stay informed and ready for their dog’s spa day.

It also helps answer your cleints questions like “What kind of payments do you take again?” or Where are you located?” before these questions arise.

In my one-on-one spa setup, solid text confirmations are the key to staying on time and avoiding overlaps while providing a seamless, client-friendly experience.

What to include in a text confirmation?

I like to use icons to grab attention and separate topics. I prefer a tone that is kind, and compassionate that is customized to the client.

Hi [Client’s First Name], Gizmo’s spa day is confirmed at Wholesome Doodle Spa! 🎉🐾

🗓 When: February 13th, 2025 at 10:00 AM

🚗 Drop-off: 10:00 AM
🐕 Pick-up: 12:30 PM

📍 Where: [Wholesome Doodle Spa Address](Google Maps Link)

✂️ Services: The Works + Nail Trim & Teeth Brushing

💲 Estimate: $185
💳 Payment methods: Cash, Venmo, Zelle, checks, Apple Pay, or Card

If you need to reschedule, text me at [Your Phone Number].

See you soon! Belly rubs to Gizmo! 🐾

Betty,
Wholesome Doodle Spa

Do you add something else to your text confirmations?

Help me broaden my perspective!

I’d love to hear how you craft your confirmation texts and what else you include!

Leave a comment with your suggestions!